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Saturday, July 4, 2009 |
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Agenne Corporation provides several options for technical support. Please review the options below and select the support option that best suits the type of help that you need. If you are just getting started with one or more of our applications, searching the Frequently Asked Questions, Knowledgebase, and support forums are a good place to start.
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Whether you are setting up one of our products to work with your web site, or just have a question about a specific feature of one of our products, Agenne's FAQ database contains the questions and answers that will help you get started with our products or answers questions that you may have about their operation.
FAQs may be browsed by product (as well as other categories) or use the search feature to find what you are looking for.
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The Agenne KnowledgeBase contains articles about the setup, operation, and customization, of our products including latest features and some undocumented settings and features which may be of assistance.
On the KnowledgeBase search page, you may search articles and article titles for specific text and specify a particular product and article type. For example, some knowledgebase articles are specifically about errors and their causes. You may also specify a knowledgebase article ID to find exactly the artcile you need.
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The Support Forums allow Agenne clients and users of our products to share information. Our support staff monitor the forums and are available to help with setup and operation of our products.
The forums are broken down by product and also feature "General", and "Getting Started" categories.
If you wish to post within the forums, you must have an Agenne client login and password.
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| Browse & Search Frequently Asked Questions | Search the Knowledge Base | Visit the Support Forums | ||||||||
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When you enter an Internet Support Request, you will be issued a support request tracking number. In addition, the ISR system allows both you and the Agenne Support Team to add information and refer back to it at a later date. Using this method, you will have a full trail of all communication. ISR issues are never deleted, and once they are closed they can be re-opened. Most ISR issues are reviewed within an hour or two and you will receive an email and the ISR will be updated when this occurs.
Most ISR issues take a few days to resolve although some can take longer depending upon the nature of the request. To view your support requests, login to the Administrator, and click "Help and Support".
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Agenne provides a number of support email addresses depending upon the product you are using. Please be sure to select the proper email address to use so that we may assist you as quickly as possible.
For help with CustomCart:
Support@CustomCart.com
For help with Registry Valet:
For help with other Agenne products and suites: |
Agenne Corporation provides free and unlimited technical support for all of its products. To contact Agenne support staff, please call:
(919) 477-2100 - choose option 2
Monday through Friday 8am to 5pm (ET) excluding holidays.
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Copyright 1996-2009 Agenne Corporation. Agenne and the Three Sails logo are trademarks of Agenne Corporation. All Rights Reserved. |