	Monday, February 8, 2010

Open an Internet Support Request

About Internet Support Requests
The Internet Support Request application (ISR) gives you the ability to place and monitor support requests electronically. This system will benefit you by reducing the time spent in phone conversations by maintaining a complete trail of communication, and speeding the resolution of your support issue.

Your request will be assigned a reference number so that you may track it in the ISR system.

Enter your Request in the Administrator
To enter an ISR, sign in to the Agenne Administrator. Once you are signed in, click Help and Support then click Add New Internet Support Request.

Go to the Administrator sign-in screen

Browse or Search the FAQs

For quick questions and answers, visit our FAQ section where you can either browse the Frequently Asked Questions by category or use the search system.

View Tutorials

We have created a series of tutorials to help step you through the setup of our ecommerce software.

Visit the Support Forums

Browse the forums, enter your own question or answer someone else's question. We read the forums daily and answer questions and issues.