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Thursday, September 2, 2010 |
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Agenne provides several options for technical support. Please review the options below and select the option that best suits the type of help that you need. If you are just getting started with one or more of our ecommerce applications, searching the Frequently Asked Questions, Tutorials, and support forums are a good place to start.
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Whether you are setting up one of our ecommerce products to work with your website, or just have a question about a specific feature, the FAQ database contains the questions and answers that will help you get started with our ecommerce software or answer questions that you may have about their operation.
FAQs may be browsed by product (as well as other categories) or use the search feature to find what you are looking for.
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Our ecommerce software has been specifically designed to be easy to setup and maintain. To assist you, we have created a series of tutorials to help step you through the setup of the various products.
On the Tutorials page, you can select from several ecommerce product tutorials. Should have have any questions about any of our tutorials, feel free to contact us for assistance.
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The Forums allow our clients and users of our ecommerce software to share information. Our staff monitors the forums and are available to help with setup and operation of our products.
The forums are divided up by product and also feature "General", and "Getting Started" categories.
If you wish to post within the forums, you must have a client login and password.
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When you enter an Internet Support Request, you will be issued a tracking number. In addition, the ISR system allows both you and our personnel to add information and refer back to it at a later date. Using this method, you will have a full trail of all communication. ISR issues are never deleted, and once they are closed they can be re-opened. Most ISR issues are reviewed within an hour or two and you will receive an email and the ISR will be updated when this occurs.
Most ISR issues take a few days to resolve although some can take longer depending upon the nature of the request. To open a new support request or view your open requests, login to the Administrator, and click "Help and Support".
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We provide a number of support email addresses depending upon the product you are using. Please be sure to select the proper email address to use so that we may assist you as quickly as possible.
For help with CustomCart:
Support@CustomCart.com
For help with Registry Valet:
For help with our other products and suites: |
We provide free and unlimited technical support for all of our products. To contact us, please call:
(919) 477-2100 - choose option 2
Monday through Friday 8am to 5pm (ET) excluding holidays.
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